FAQ's

OJM Empire Global Ltd is the parent company behind a growing portfolio of businesses dedicated to moving products, creating opportunities, and improving everyday life through trusted systems, innovation, operational excellence, and long-term thinking.

OJM Global is the flagship global commerce business of OJM Empire Global Ltd, built to connect customers to authentic products through trusted sourcing, fulfillment, and logistics networks while making local & international shopping simple, reliable, and accessible.

Shop America is the flagship service of OJM Global, giving customers in Nigeria seamless access to authentic products sourced through trusted US supplier and fulfillment networks across a wide range of categories.

From the moment you place an order, Shop America professionally coordinates every stage of the journey, including supplier sourcing, product verification, warehouse handling, international shipping, customs coordination, and final delivery across Nigeria, making it simple to shop authentic US products with confidence, convenience, and complete peace of mind.

The Oven-Dried Protein Market is OJM Global's dedicated marketplace for premium oven-dried proteins, developed around carefully selected Nigerian-sourced ingredients and OJM's product and quality standards. Designed to make quality protein products more accessible, every product is managed by the OJM Team through a coordinated system of sourcing, product preparation, quality control, inventory management, customer service, order fulfillment, and nationwide delivery, providing a trusted and seamless shopping experience from order placement to your doorstep.

We source fresh proteins through trusted Nigerian farmers and suppliers and develop them into quality oven-dried products that meet our specifications. Customers simply browse the available products, place their orders through OJM Global, and complete payment securely on the platform.

Once an order is received, the OJM Team coordinates order processing, product availability, quality standards, customer support, and nationwide delivery. This allows customers to enjoy a reliable, seamless shopping experience while OJM builds a distinctive range of oven-dried protein products through trusted local sourcing and professionally coordinated operations.

Authentic US Products are genuine products sourced through trusted US-based suppliers, retailers, distributors, or fulfillment networks, ensuring customers receive products intended for the US market.

Authentic means genuine and not counterfeit, fake, imitation, or replica products.

Unless specifically stated, a product may not necessarily be manufactured in the United States. Rather, it is sourced through trusted US-based supplier and fulfillment networks as part of the legitimate US retail and distribution ecosystem.

No. OJM Global handles the sourcing, shipping, customs coordination, and delivery process for you

Yes. All purchases on OJM Global are made in naira using the payment methods available on the platform.

Through Shop America, our flagship international marketplace, customers gain access to carefully selected authentic products sourced through trusted US supplier and fulfillment networks across a wide range of categories, including electronics, fashion, beauty, jewellery, baby essentials, health and wellness, accessories, stationery, automotive products, kitchen essentials, and more.

Customers can also shop from the Oven-Dried Protein Market, our dedicated local marketplace for premium oven-dried protein products developed to meet OJM's product and quality standards, beginning with Premium Kilishi, Snails, Goat, Cat Fish, Grasscutter, and Spicy Chicken, with additional carefully selected protein varieties being introduced as the marketplace continues to grow.

Many of our products are sourced through trusted US supplier and fulfillment networks to ensure authenticity, quality, and reliability.

Unlike products with uncertain origins, OJM Global carefully coordinates sourcing, verification, and international fulfillment so customers receive genuine products with greater confidence and peace of mind.

When you shop with OJM Global, you're not simply paying for a product. You're investing in authenticity, trusted sourcing, and a dependable international shopping experience.

Shop America orders are typically delivered within 5 to 21 business days, depending on supplier processing, international logistics, customs clearance, and your delivery location within Nigeria.

Oven-Dried Protein Market orders are delivered within 1 to 5 business days with FREE nationwide delivery across Nigeria.

Customers outside Nigeria may also request international shipment through our logistics team, where available, with shipping methods, timelines, and applicable costs discussed and confirmed before dispatch.

Yes. OJM delivers across Nigeria

Yes. Both Shop America and the Oven-Dried Protein Market currently offer FREE standard nationwide delivery across Nigeria, and customers are not charged a separate local delivery fee at checkout.

For Shop America, international sourcing, fulfillment, shipping, customs coordination, and nationwide delivery are professionally managed through OJM Global's trusted logistics network, allowing customers to enjoy a simple end-to-end shopping experience without paying an additional local delivery fee.

For the Oven-Dried Protein Market, orders are professionally fulfilled within Nigeria and delivered nationwide free of charge. Customers outside Nigeria may also request international shipment of eligible products through our logistics team, where available, with shipping methods, delivery timelines, and applicable export charges discussed and confirmed before dispatch.

As the OJM Global ecosystem continues to grow and evolve, delivery policies may be updated where reasonably necessary to support operational requirements, service improvements, or changes in logistics conditions.

Shipping fees cover the international logistics, shipping, and fulfillment required to deliver your order from the United States to Nigeria.

Where tracking is available, shipment updates and tracking information will be provided.

Please contact our support team within the required reporting period so we can investigate and assist.

Eligible products may be returned in accordance with our Return & Refund Policy.

The OJM Family is the official community behind the OJM Global ecosystem, bringing together customers, creators, supporters, and partners.

Eligible customers who complete qualifying purchases may receive access to their own OJM Family referral identity and referral link, allowing them to participate in referral opportunities and future programs within the ecosystem.

Approved refunds are generally processed within 10 business days after inspection and approval.

Yes. Eligible members may earn referral commissions on qualifying purchases made through their referral links.

The current standard referral commission is 5% on qualifying purchases unless otherwise stated.

Commission structures, eligibility requirements, and incentive programs may be updated from time to time as the ecosystem evolves.

Eligible referral earnings are generally processed on the 11th day of each month, subject to verification, compliance checks, and applicable program requirements.