Privacy policy

Overview

At OJM Global, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how OJM Global collects, uses, stores, processes, and shares your information when you:

    • visit our website
    • create an account
    • place an order
    • communicate with us
    • use our products or services
    • interact with our platform in any way

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

OJM Global operates through a modern ecommerce and logistics ecosystem powered by Shopify, which enables secure payments, order processing, and online store functionality.

1. Information We Collect

We may collect the following categories of personal information:

Personal & Contact Information

Including:

    • full name
    • email address
    • phone number
    • billing address
    • shipping address

Payment & Transaction Information

Including:

    • limited payment-related information
    • payment confirmations
    • transaction references
    • billing information

Please note that payment processing is securely handled through trusted third-party payment providers. OJM Global does not directly store full payment card details.

Account Information

Including:

    • login credentials
    • account preferences
    • saved addresses
    • communication preferences

Device & Technical Information

Including:

    • IP address
    • browser type
    • device type
    • operating system
    • network connection details
    • website usage activity

Customer Support & Communication

Including information shared when:

    • contacting customer support
    • sending inquiries
    • submitting reviews
    • participating in surveys or promotions

2. How We Collect Information

We collect information:

    • directly from you when you use our services
    • automatically through cookies and analytics technologies
    • from payment processors and logistics providers
    • from Shopify and integrated third-party systems
    • from marketing, analytics, advertising, or technology partners where permitted by applicable laws

3. How We Use Your Information

We use your information to:

Provide & Improve Services

Including:

    • processing orders
    • managing deliveries
    • handling returns and refunds
    • providing customer support
    • improving website performance
    • personalizing user experience

Order Fulfillment & Logistics

Because OJM Global operates an international sourcing and consolidation model, your information may be used for:

    • supplier coordination
    • warehouse processing
    • international shipping
    • customs clearance
    • local delivery operations

Communication

We may contact you regarding:

    • order confirmations
    • delivery updates
    • customer support responses
    • account notifications
    • promotional campaigns and offers

You may opt out of promotional communications at any time.

Security & Fraud Prevention

We use collected information to:

    • verify transactions
    • prevent fraud
    • detect suspicious activity
    • secure accounts and systems
    • protect customers and the platform

Legal & Regulatory Compliance

We may process information where required to:

    • comply with laws and regulations
    • respond to legal requests
    • enforce our policies and terms
    • resolve disputes

4. Sharing of Information

We do not sell customer personal information.

However, we may share information with trusted third parties where necessary to operate our services, including:

    • Shopify
    • payment processors
    • warehouse partners
    • shipping and logistics providers
    • customs and regulatory authorities where required
    • analytics and marketing providers
    • customer support systems
    • fraud prevention and security providers

These third parties and service providers are only permitted to access or use information as reasonably necessary to perform services on our behalf, support platform operations, or comply with applicable legal obligations.

5. Shopify Relationship

Our store is hosted by Shopify.

As part of providing ecommerce functionality, Shopify may collect and process certain information relating to your interaction with our website, purchases, payments, and account activity.

For more information about how Shopify handles data, please review:

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

    • improve website functionality
    • remember user preferences
    • analyze website traffic
    • enhance customer experience
    • support marketing and advertising campaigns

You may disable cookies through your browser settings; however, certain features or functionalities of the website may become limited or unavailable as a result.

Certain third-party services, tools, integrations, analytics providers, or advertising platforms connected to our website may also use cookies, tracking technologies, or similar systems in accordance with their respective privacy policies.

7. Data Security

We implement reasonable administrative, technical, and operational safeguards to help protect your information.

However:

    • no online system is completely secure
    • we cannot guarantee absolute security of transmitted data
    • customers are responsible for maintaining the confidentiality of their account credentials

We strongly recommend using secure passwords and protecting your account information.

8. Data Retention

We retain personal information only for as long as necessary to:

    • provide services
    • comply with legal obligations
    • resolve disputes
    • enforce agreements
    • maintain business records

Certain records may be retained for longer periods where required by applicable laws, regulatory obligations, dispute resolution processes, or legitimate business operations.

9. International Data Transfers

Because OJM Global operates with international suppliers, logistics providers, warehouse partners, and ecommerce systems, your information may be processed, transferred, stored, or accessed outside Nigeria where necessary for platform operations and order fulfillment.

By using our services, you consent to such transfers where necessary for order processing, shipping, logistics, and platform operations.

10. Your Rights

Certain rights may be limited or subject to applicable legal, regulatory, security, or operational requirements.

Depending on your location and applicable laws, you may have the right to:

    • request access to your information
    • request correction of inaccurate information
    • request deletion of your information
    • object to certain processing activities
    • withdraw marketing consent
    • request data portability where applicable

To make a request, contact:
📧 support@ojm.com.ng

We may require identity verification before processing certain requests.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that information has been submitted by a minor, we may remove such information where legally appropriate.

12. Third-Party Links

Our platform may contain links to third-party websites or services.

OJM Global is not responsible for:

    • third-party privacy practices
    • external websites
    • external content
    • third-party policies or actions

Users are encouraged to review the privacy policies and terms of third-party platforms before engaging with such services.

13. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any updates will become effective immediately upon publication on our website unless otherwise stated.

Continued use of our services after such changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Information

For questions, complaints, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

📧 support@ojm.com.ng

OJM Global
Ikeja, Lagos State
Nigeria