Shipping policy
Overview
At OJM Global, we are committed to providing a reliable sourcing, fulfillment, shipping, and delivery experience for customers across Nigeria.
Our platform currently operates through two distinct fulfillment models:
Shop America, where authentic products are sourced through trusted US supplier and fulfillment networks before being professionally coordinated for international shipment and nationwide delivery.
Oven-Dried Protein Market, where Nigerian-made proteins, beginning with kilishi and snails, are sourced through trusted local suppliers and prepared for export to customers in the UK and US. OJM coordinates product preparation, packaging, fulfillment, and international door-to-door delivery through trusted logistics partners.
Because these services operate through different fulfillment processes, delivery timelines may vary depending on the product ordered and destination.
By placing an order with OJM Global, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
Orders are processed after:
A. Successful payment confirmation
B. Product availability verification
C. Supplier confirmation where applicable
Processing times may vary depending on:
A. Supplier response times
B. Product availability
C. Order volume
D. Fulfillment schedules
E. Customs and logistics schedules (for imported products)
Shop America
Orders are generally processed within an estimated 1 to 7 business days before international shipment begins.
Oven-Dried Protein Market
Orders are generally processed within 1 to 2 business days before international dispatch, subject to product availability and preparation schedules.
Business days exclude weekends and public holidays.
2. Product Fulfillment
Shop America
Shop America operates through a professionally coordinated international sourcing and fulfillment structure.
Imported products are:
A. Sourced from trusted US supplier partners
B. Delivered to our partnered US warehouse facilities
C. Consolidated where applicable
D. Prepared for international shipment
E. Cleared through customs
F. Delivered nationwide across Nigeria.
This controlled fulfillment process helps improve logistics efficiency while making international shopping more accessible.
Oven-Dried Protein Market
Oven-Dried Protein Market focuses on Nigerian-made proteins prepared for international customers, beginning with kilishi and snails. Products are sourced through trusted Nigerian suppliers and approved partners and prepared according to applicable product and quality standards.
Orders are coordinated for product preparation, quality checks, packaging, fulfillment, and international delivery through OJM Global's logistics partners.
Customers can order eligible products for delivery to the United Kingdom and the United States. Customers are responsible for the applicable international shipping fees, while OJM coordinates fulfillment and delivery to their door.
Customers must confirm their delivery address at checkout. If the address option is unavailable, they should email support@ojm.com.ng to confirm their address before dispatch.
For shipments to the United States, the receiver must provide or submit the required FDA documentation for the food shipment. Customs requires the necessary documentation for clearance. If the required documents are missing, the shipment may be held and delivery may be delayed or prevented.
3. Shipping Timelines
Shop America
Estimated delivery timeline:
5 to 21 business days
depending on:
A. Supplier processing
B. Warehouse consolidation
C. International shipment schedules
D. Customs processing
E. Customer location
F. Logistics conditions beyond our control
Oven-Dried Protein Market
Estimated order processing time:
1 to 2 business days
Estimated delivery timelines:
-
-
United Kingdom: 5 to 10 business days
-
United States: 7 to 14 business days
-
Delivery timelines may vary slightly depending on:
A. Customer location
B. Order volume
C. Product availability and preparation schedules
D. Weather conditions
E. Operational circumstances
F. Customs clearance and documentation requirements, particularly for US shipments
Please note:
A. All delivery timelines are estimates.
B. Delivery dates are not guaranteed.
C. Delays may occasionally occur due to circumstances beyond our reasonable control.
Delivery timelines begin after order processing and dispatch. International shipments may take longer if customs clearance or required documentation causes delays.
4. Customs Clearance
This section applies only to Shop America orders for imports into Nigeria.
OJM Global coordinates customs processing and clearance for imported shipments entering Nigeria.
However, customs procedures remain under the authority of relevant government agencies and may occasionally result in:
A. Inspection delays
B. Processing delays
C. Temporary shipment holds
D. Additional verification procedures
While we actively work to minimize disruptions, OJM Global is not responsible for delays caused by customs authorities or government actions beyond our reasonable control.
Customers ordering Oven-Dried Protein Market products for international delivery are also subject to applicable customs regulations, food import requirements, restrictions, duties, taxes, inspection procedures, and documentation requirements in their destination country.
For shipments to the United States, the receiver must provide or submit the required FDA documentation supporting the food shipment. Customs may hold the shipment until the necessary documentation is provided and the shipment is cleared.
Customers are encouraged to confirm applicable import requirements before placing an order.
5. Local Delivery Within Nigeria
After fulfillment, all orders are dispatched for nationwide delivery through trusted logistics partners.
Shop America
Free local delivery begins after imported shipments have successfully completed international shipping and customs clearance.
Oven-Dried Protein Market
Oven-Dried Protein Market is an export-focused service for Nigerian-made proteins, with deliveries coordinated to customers in the UK and US. Customers pay the applicable international shipping fees, while OJM coordinates fulfillment and door-to-door delivery through its logistics partners.
Customers are responsible for providing accurate delivery information. Delivery addresses must be confirmed at checkout or by emailing support@ojm.com.ng if the address option is unavailable.
Failed delivery attempts resulting from incorrect addresses or unavailable recipients may attract additional delivery charges.
6. Shipping Fees
Shop America
Shipping fees displayed at checkout are structured using OJM Global's international fulfillment model.
Rather than requiring customers to individually import products, OJM Global coordinates sourcing, consolidation, shipping, customs clearance, and free nationwide delivery through an integrated logistics network.
This approach helps reduce overall logistics costs while making international shopping simpler, more predictable, and more affordable.
Shipping fees generally cover:
A. International shipping
B. Fulfillment coordination
Oven-Dried Protein Market
Customers are responsible for paying the applicable international shipping fees for Oven-Dried Protein Market orders delivered to the UK and US.
OJM Global coordinates product preparation, packaging, fulfillment, international shipping, and door-to-door delivery through trusted logistics partners.
Shipping costs may vary based on:
A. Destination country and delivery address
B. Shipment size and weight
C. Available shipping methods
D. Applicable logistics and handling charges
E. Destination-country import and documentation requirements
Customers will be informed of the applicable shipping charges before completing their order or before dispatch where a separate shipping arrangement is required.
OJM Global reserves the right to introduce promotional, subsidized, or revised shipping structures in the future where operationally necessary.
7. Split Shipments
Shop America
Orders containing multiple imported products may arrive separately due to:
A. Supplier locations
B. Product availability
C. Warehouse consolidation schedules
D. Shipping efficiency
Customers may therefore receive items in separate packages or at different times.
Oven-Dried Protein Market
Orders containing multiple protein products are generally fulfilled together whenever possible. However, where preparation schedules, product availability, or fulfillment requirements differ, OJM Global reserves the right to dispatch qualifying products separately in order to reduce unnecessary delays.
8. Delays Beyond Our Control
OJM Global shall not be held liable for delays caused by circumstances outside our reasonable control, including but not limited to:
A. Customs delays
B. Carrier disruptions
C. Supplier delays
D. Weather conditions
E. Strikes
F. Government actions
G. Security issues
H. Natural disasters
I. Technical failures
J. Transportation interruptions
K. Export or import regulatory requirements
While we make every reasonable effort to minimize disruptions and keep customers informed, certain circumstances may affect both local and international deliveries beyond our control.
9. Lost, Damaged, or Missing Packages
Customers are advised to inspect all packages immediately upon delivery.
If your order arrives:
A. Damaged
B. Incomplete
C. Incorrect
D. Missing
please contact us within 48 hours of delivery at:
To assist with investigations, customers may be required to provide:
A. Photographs
B. Packaging evidence
C. Order details
D. Additional verification where reasonably necessary
Claims submitted outside the stated reporting period may be subject to additional review. This reporting period does not remove any rights or remedies available under applicable law.
OJM Global reserves the right to investigate all shipping-related claims before approving any replacement, refund, compensation, or other resolution.
10. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping and contact information provided during checkout is accurate.
OJM Global shall not be responsible for failed deliveries, delays, or losses resulting from:
A. Incorrect addresses
B. Invalid phone numbers
C. Incomplete customer information
Additional charges may apply for:
A. Reshipment
B. Address corrections
C. International export redirection requests where applicable
11. Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to receive an order after reasonable delivery attempts:
A. Additional shipping or handling charges may apply.
B. Refunds may be reduced by logistics and fulfillment costs already incurred, where permitted by applicable law.
C. Certain products, particularly food products within the Oven-Dried Protein Market, may be ineligible for return or resale once dispatched due to food safety, quality assurance, and hygiene considerations. This does not exclude remedies required by applicable law.
12. Restricted & Prohibited Items
Certain products may be restricted from shipment due to:
A. Customs regulations
B. Aviation restrictions
C. Local laws
D. Supplier limitations
E. Food import regulations in destination countries
OJM Global reserves the right to cancel, refuse, remove, or suspend orders involving restricted, prohibited, regulated, or non-compliant products where necessary to comply with applicable laws, supplier restrictions, logistics requirements, export regulations, or carrier policies.
Availability of Oven-Dried Protein Market products for international delivery depends on destination-country import regulations, product eligibility, and applicable documentation requirements. Orders may be declined where the product cannot legally or practically be shipped to the destination.
13. Tracking Information
Where tracking is available, customers will receive shipment updates or tracking information during the shipping process.
Tracking availability may vary depending on:
A. Shipping method
B. Logistics provider
C. Destination
Tracking updates may occasionally experience delays depending on carrier systems and logistics providers.
14. Policy Updates
OJM Global reserves the right to update, amend, or modify this Shipping Policy from time to time.
Changes will be published on our website and will take effect as permitted by applicable law.
Where required, we will provide notice of material changes before they take effect.
15. Contact Information
For shipping-related inquiries, delivery assistance, export requests, or general support, please contact:
For export enquiries relating to products within the Oven-Dried Protein Market, customers are encouraged to contact our support team before placing an order if they need to confirm product availability, delivery address details, applicable shipping charges, or destination-country import documentation requirements.
For US shipments, customers should ensure the receiver can provide or submit the required FDA documentation for customs clearance before dispatch.