Shipping policy

Overview

At OJM Global, we are committed to providing a reliable international sourcing, consolidation, shipping, customs coordination, and local delivery experience for our customers across Nigeria.

Because many of our products are sourced directly from trusted US-based suppliers and processed through international logistics partners, delivery timelines and shipping procedures may differ from traditional local ecommerce platforms.

By placing an order with OJM Global, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Orders are processed after:

    • successful payment confirmation
    • product availability verification
    • supplier confirmation where applicable

Processing times may vary depending on:

    • supplier response times
    • product availability
    • order volume
    • customs and logistics schedules

Orders are generally processed within an estimated 1 to 7 business days before international shipment begins.

Business days exclude weekends and public holidays.

2. International Sourcing & Consolidation

OJM Global operates a controlled sourcing and fulfillment structure.

For many imported products:

    • items are sourced from trusted US-based suppliers/vendors
    • shipped to our partnered US warehouse facilities
    • consolidated with other orders
    • prepared for international shipment to Nigeria

This consolidation structure helps improve operational efficiency, shipment coordination, and overall logistics management while helping optimize shipping costs for customers.

Because of this process, some orders may require additional handling and preparation time before final shipment.

3. Shipping Timelines

Estimated delivery timelines for imported products are typically between:

5 to 21 business days

depending on:

    • supplier processing speed
    • warehouse consolidation schedules
    • shipment volume
    • customs processing
    • location within Nigeria
    • logistics conditions beyond our control

Please note:

    • all delivery timelines provided are estimates only
    • delays may occasionally occur
    • delivery dates are not guaranteed

4. Customs Clearance

OJM Global coordinates customs processing and clearance for imported shipments entering Nigeria.

However, customs procedures are controlled by government authorities and may occasionally result in:

    • inspection delays
    • processing delays
    • temporary shipment holds
    • additional verification procedures

While we work actively to minimize disruptions, OJM Global is not responsible for delays caused by customs authorities or government actions.

5. Local Delivery Within Nigeria

Once shipments arrive and are cleared, orders are processed for local delivery through third-party logistics and delivery partners.

Delivery coverage is available across major locations within Nigeria.

Delivery timelines after local dispatch may vary depending on:

    • customer location
    • accessibility
    • weather conditions
    • operational circumstances

Customers are responsible for providing accurate delivery information.

Failed delivery attempts resulting from incorrect addresses or unavailable recipients may attract additional delivery charges.

6. Shipping Fees

Shipping fees displayed at checkout are structured using OJM Global's consolidation and fulfillment model, which is designed to make international shopping more affordable and accessible for customers across Nigeria.

Rather than requiring each customer to bear the full cost of importing products individually, OJM Global consolidates shipments through its sourcing, warehousing, and logistics network. The overall costs associated with importing products into Nigeria are distributed across shipments and operations to help maintain a more affordable and predictable shipping fee structure for customers.

This approach helps customers avoid the significantly higher costs often associated with ordering products individually from multiple international brands and websites, where separate shipping, customs processing, and logistics charges may apply to each order.

Shipping-related charges may include:

    • international sourcing and logistics costs
    • consolidation and warehouse handling
    • customs coordination and processing
    • packaging and handling fees

Shipping fees are generally maintained as a standardized or fixed-rate structure where applicable; however, OJM Global reserves the right to make reasonable adjustments where necessary due to exceptional circumstances, including carrier rate fluctuations, customs requirements, volumetric weight considerations, shipment characteristics, or other operational factors.

For clarity, OJM Global currently provides free nationwide delivery within Nigeria after imported shipments have arrived, been processed, and cleared through the applicable logistics and fulfillment process.

Our goal is to make international shopping feel as simple and convenient as local shopping by reducing complexity, lowering overall logistics costs, and providing customers with a seamless end-to-end purchasing experience.

From time to time, OJM Global may also offer discounted, subsidized, promotional, or fixed-rate shipping options on selected products, orders, or campaigns

7. Split Shipments

Orders containing multiple products may arrive separately due to:

    • supplier locations
    • product availability
    • warehouse timing
    • shipping efficiency

Customers may therefore receive items in separate packages or at different times.

8. Delays Beyond Our Control

OJM Global shall not be held liable for delays caused by circumstances outside our reasonable control, including but not limited to:

    • customs delays
    • carrier disruptions
    • supplier delays
    • weather conditions
    • strikes
    • government actions
    • security issues
    • natural disasters
    • technical failures
    • transportation interruptions

We will make reasonable efforts to keep customers informed where possible.

9. Lost, Damaged, or Missing Packages

Customers are advised to inspect all packages immediately upon delivery.

If your order arrives:

    • damaged
    • incomplete
    • incorrect
    • missing

please contact us within 48 hours of delivery at:

📧 support@ojm.com.ng

To assist with investigations, customers may be required to provide supporting information including photographs, packaging evidence, order details, or additional verification where reasonably necessary.

Claims submitted outside the stated reporting period may not qualify for investigation, replacement, refund, or resolution.

OJM Global reserves the right to review and investigate all shipping-related claims before approving any replacement, refund, compensation, or other resolution.

10. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping and contact information provided during checkout is accurate.

OJM Global shall not be responsible for failed deliveries, delays, or losses resulting from:

    • incorrect addresses
    • invalid phone numbers
    • incomplete customer information

Additional charges may apply for reshipment or address correction requests.

11. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to receive an order after reasonable delivery attempts:

    • additional shipping or handling fees may apply
    • refunds may be reduced by incurred logistics costs
    • certain products may become non-refundable

12. Restricted & Prohibited Items

Certain products may be restricted from shipment due to:

    • customs regulations
    • aviation restrictions
    • local laws
    • supplier limitations

OJM Global reserves the right to cancel, refuse, remove, or suspend orders involving restricted, prohibited, regulated, or non-compliant products where necessary to comply with applicable laws, logistics requirements, supplier restrictions, or carrier policies.

13. Tracking Information

Where tracking is available, customers will receive shipment updates or tracking details during the shipping process.

Tracking updates may occasionally experience delays depending on logistics providers and carrier systems.

14. Policy Updates

OJM Global reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes shall become effective immediately upon publication on our website unless otherwise stated.

15. Contact Information

For shipping-related inquiries, support, or assistance, please contact:

📧 support@ojm.com.ng

OJM Global
Ikeja, Lagos State
Nigeria