Refund policy
Return & Refund Policy
At OJM Global, we are committed to providing quality products and a reliable shopping experience across both Shop America and the Oven-Dried Protein Market.
If you are not completely satisfied with your purchase, we are here to assist you in accordance with this Return & Refund Policy.
Because OJM Global operates through an international sourcing and fulfillment system for Shop America and an export-focused fulfillment service for the Oven-Dried Protein Market, return eligibility and applicable logistics costs may vary depending on the product purchased and delivery destination.
Unless a return results from a verified defect, fulfillment error, incorrect item, or other issue directly caused by OJM Global, customers may be responsible for applicable return shipping, handling, and logistics costs.
Returns
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return, subject to the eligibility requirements below and applicable law.
To qualify for a return, eligible items must be:
A. Unused, undamaged, and in their original condition
B. With original tags and packaging intact
C. Accompanied by proof of purchase or order confirmation
To initiate a return request, please contact our support team at:
All return requests are subject to review and approval in accordance with our Terms of Service and this Return & Refund Policy.
Customers must receive written return authorization and instructions before returning any item.
Returns sent without prior approval will not be accepted, except where applicable law provides otherwise.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives:
A. Damaged
B. Defective
C. Incorrect
D. Incomplete
please contact us as soon as possible at:
Our team will review the issue and determine an appropriate resolution, which may include replacement, exchange, refund, or another suitable remedy where applicable.
For international orders, customers may be asked to provide photographs, packaging evidence, order details, or other reasonable documentation to help us investigate the issue.
Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
A. Perishable goods
B. Oven-Dried Protein Market food products that have been delivered, opened, consumed, improperly stored, or handled after delivery
C. Customized or personalized products
D. Beauty and personal care items
E. Opened hygiene-related products
F. Hazardous materials, flammable liquids, or gases
G. Gift cards
H. Clearance or promotional sale items
I. Products specifically marked as non-returnable on the product page, where permitted by applicable law
Because products within the Oven-Dried Protein Market are food products prepared for human consumption and shipped internationally, returns will generally only be accepted where the product is delivered damaged, incorrect, defective, contaminated, or where a verified fulfillment error has occurred.
Customers should inspect their orders upon delivery and report any issues promptly. For damaged, incorrect, or missing items, please contact support@ojm.com.ng within 48 hours of delivery where possible.
If you are unsure whether your item qualifies for return, please contact our support team before submitting a request.
Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.
Exchanges
Where eligible, the fastest way to receive a replacement item is to obtain approval for a return and then place a new order separately.
For qualifying food-related issues within the Oven-Dried Protein Market, OJM Global may, where appropriate, provide a replacement without requiring the customer to place another order.
For international shipments, any replacement will be subject to product availability, destination-country import requirements, and applicable shipping arrangements. Additional shipping costs may apply where the issue was not caused by OJM Global, subject to applicable law.
European Union 14-Day Cooling-Off Period
For eligible orders shipped to countries within the European Union, customers may have the right to cancel or return their order within 14 days of delivery for any reason, subject to applicable consumer protection laws and relevant exceptions.
This right does not apply where applicable laws exempt certain product categories, including perishable food products and other goods excluded by law.
Refunds
Once an approved returned item has been received and inspected, approved refunds will be processed to the customer's original payment method within 10 business days, subject to applicable legal requirements.
Actual processing times may vary depending on your bank, payment provider, or financial institution.
Please note that original shipping charges, customs duties, clearance fees, import charges, export shipping costs, handling fees, and other logistics-related expenses are generally non-refundable unless OJM Global determines that the issue resulted directly from our error or another qualifying circumstance, or applicable law requires otherwise.
For Shop America, international shipping and other logistics charges already incurred are generally non-refundable where the return is not caused by OJM Global, subject to applicable law.
For the Oven-Dried Protein Market, customers are responsible for international shipping fees, while OJM coordinates fulfillment and door-to-door delivery through its logistics partners. Where a refund is approved, international shipping costs and other logistics expenses already incurred will generally not be refunded unless the issue resulted from OJM Global's error or applicable law requires otherwise.
OJM Global reserves the right to refuse returns or deny refunds where returned items fail to comply with this Return & Refund Policy or any other applicable platform policy, except where applicable law provides otherwise.
If more than 10 business days have passed since your refund was approved and you have not received your refund, please contact us at: