Refund policy

Return & Refund Policy

At OJM Global, we are committed to providing quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we are here to assist you in accordance with this Return & Refund Policy.

Because OJM Global operates through an international sourcing, consolidation, and fulfillment system, customers may be responsible for applicable return shipping and logistics costs unless the return results from a verified error, defect, or fulfillment issue caused directly by OJM Global.

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To qualify for a return, items must be:

    • unused, undamaged, and in original condition
    • with original tags and packaging intact
    • accompanied by proof of purchase or order confirmation

To initiate a return request, please contact our support team at:

📧 support@ojm.com.ng

All return requests are subject to review and approval in accordance with our Terms of Service and Return & Refund Policy.

Customers must receive return confirmation and instructions from our support team before sending any item back. 

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at:

📧 support@ojm.com.ng

Our team will review the issue and determine an appropriate resolution in accordance with this Policy.

Non-Returnable Items

Certain products are not eligible for returns, including but not limited to:

    • perishable goods
    • customized or personalized products
    • beauty and personal care items
    • opened hygiene-related products
    • hazardous materials, flammable liquids, or gases
    • gift cards
    • clearance or sale items
    • products marked as non-returnable on the product page

If you are unsure whether your item qualifies for return, please contact our support team before making a request.

Exchanges

The fastest way to receive a replacement item is to request and obtain approval for a return, then place a new order separately.

European Union 10-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 10 days of delivery for any reason, provided the item remains unused, in original condition, and includes all original packaging and proof of purchase.

Refunds

Once the returned item has been received and inspected, and your refund is approved, the refund will be processed to your original payment method within 10 business days. Please note that actual processing timelines may vary depending on your bank, payment provider, or financial institution.

Please also note that original shipping fees, customs duties, clearance charges, import fees, handling costs, and other logistics-related expenses are generally non-refundable unless otherwise determined by OJM Global based on the specific circumstances of the order.

OJM Global reserves the right to refuse returns or deny refunds where returned items do not comply with this Return & Refund Policy or other applicable platform policies.

If more than 10 business days have passed since your refund approval and you have not received your refund, please contact us at:

📧 support@ojm.com.ng